Holiday Retirement receives 2nd highest ranking in first J.D. Power senior living customer satisfaction study among nation's largest providers
ORLANDO, Fla. (Feb. 20, 2018) – Holiday Retirement received the 2nd highest ranking in resident and family satisfaction among the nation’s largest providers of residential communities for seniors by J.D. Power. The study was based on interviews with residents living in senior living communities and with individuals who make decisions on their behalf, such as spouses, siblings, adult children and friends.
The study measured the overall satisfaction across six factors of the resident experience in the following order of importance: caregiver and staff; services and activities; cost given services; rooms, building and grounds; food and beverage; and service setup and new resident orientation. Out of a 1,000-point scale, Holiday measured 792 points, just 10 points from placing first.
The study found that convenient location and quality staff were top reasons for selecting a community.
“At Holiday we try to keep it simple,” said Lilly Donohue, Holiday Retirement’s CEO. “Our customers over the years have told us what they believe are the essential basics of a good retirement, and that they want those quality basics at a modest price. We could do things fancier, but as evidenced by this recognition, we’re on the right path and will continue to get better at providing those good quality basics for the mid-market consumer. Expensive doesn’t always mean better.
“This ranking demonstrates to our residents that they made a good choice. We listen to residents, their families and our employees on an ongoing basis to make certain we offer the best product and service to meet our residents’ needs. It also validates the hard work our local communities do across the country to help older adults live better and age more successfully, while staying independent for as long as possible.”;
According to J.D. Power, “This inaugural study defines the performance metrics and behavioral patterns to reach operational capacity in the near term, while identifying critical long-term needs and demands. This is achieved by standardizing performance metrics, identifying resident expectations and behaviors, and creating a clear road map for providers by sharing a clear vision of today’s customer expectations.”
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
About Holiday Retirement
Based in Winter Park, Fla., Holiday Retirement invented the concept of independent senior living in 1971, and is the largest provider in North America today with more than 260 retirement communities throughout the United States. Holiday Retirement is in the business of providing security, comfort, and value to independent seniors seeking a fulfilling lifestyle in a welcoming environment. For more information about Holiday Retirement, please call 800-322-0999 or visit www.holidaytouch.com.