Updated as of May 29, 2020 11:46am
In the time before and since COVID-19 was declared a pandemic, Holiday Retirement has operated our communities with extensive prevention and response protocols. Our approach has been marked by a relentless pursuit of solutions to keep our residents and employees protected. The scope of solutions is significant. We have strengthened our community operations to manage to a series of phases that drive safety measures; to make near real-time data entries into operations tracking platforms; to coordinate with public health authorities; and to communicate regularly with our residents, their family members, and our employees. Throughout these actions, an amazing spirit of caring, engagement, and service has characterized our community teams.
As we move into a challenging time, the re-opening of states that begins this month, we continue to take a multi-phase approach to changes in our communities. Our approach is cautious. Coordinating with public health authorities and based on state guidelines, our communities will implement initial changes, and evaluate the impact against gating criteria before considering a move to the next phase. As we move from phase to phase, we expect to maintain stringent visitor screening and limitations, and our residents and associates will wear masks and other protection in common areas.
Our commitment to helping older people live better includes sharing important and timely information to help you make an informed decision to live in a Holiday community. If a Holiday community has a resident test positive for COVID-19, the community’s page on our website indicates the number of active cases. This information is updated daily.
We do not underestimate the challenge to balance safety with the desire of our residents and their family members to be connected. As we implement changes in our communities, our commitment is unchanged to keep our residents and employees protected.
- May 29, 2020: Helping Hands Newsletter
- May 14, 2020: Helping Hands Newsletter
- May 13, 2020: How to Protect Yourself and Others
- May 13, 2020: Resident Handbook Supplement
- May 13, 2020: Resident and Family Member Communication - No Changes in Protocol
- May 13, 2020: Resident and Family Member Communication - Changes in Protocol
- May 8, 2020: Helping Hands Newsletter
- May 4, 2020: Resident and Family Member Communication
- May 1, 2020: Helping Hands Newsletter
- April 24, 2020: Helping Hands Newsletter
- April 17, 2020: Helping Hands Newsletter
- April 10, 2020: Helping Hands Newsletter
- April 3, 2020: Helping Hands Newsletter
- April 3, 2020: Resident and Family Member Communication
- March 30, 2020: Resident and Family Member Communication
- March 18, 2020: Necessary Dining Changes
- March 16, 2020: Resident and Family Member Communication
- March 16, 2020: Employee Communication: Additional Prevention and Response Measures
- March 13, 2020: Holiday Retirement provides all residents with 24/7 access to doctors and other medical professionals
- March 12, 2020: Resident and Family Member Communication
- March 11, 2020: Media Statement
- March 10, 2020: Form Notice for Employees to provide to Healthcare Provider
- March 10, 2020: Form Notice for Residents to provide to Healthcare Provider
- March 5, 2020: Infectious disease checklist added to our community tracking technology platform, TAG
- March 4, 2020: COVID-19 resource guide and Commonly Asked Questions for employees
- March 2, 2020: COVID-19 preparedness update for employees
- January 31, 2020: Prevention steps to residents and family
Employee and Resident Travel
Holiday is requiring all employees and residents to follow all CDC travel health notices. The current set of travel health notices can be found here.
If a resident returns from international travel or from a cruise ship, they will be required to stay in their apartment for 14 days after returning to the United States and practice social distancing. If a resident is traveling in the United States away from the local community, activities must continue to follow county, state, and federal guidelines. If traveling domestically by air, residents will be required to self-isolate for 14 days upon return.
If an employee returns from international travel or from a cruise ship, they will be required to stay away from their workplace for 14 days after returning to the United States and practice social distancing. If an employee is traveling within the United States away from the local community, activities must continue to follow county, state, and federal guidelines. If traveling domestically by air, employees will be required to self-isolate for 14 days upon return.
We recommend employees and residents curtail all other non-essential travel to areas under a CDC level 2 alert, which includes the United States. If travel is necessary, employees and residents should follow the enhanced precautions described on the CDC website.
Only essential visitors will be permitted into the community: caregivers (including family members who provide care for a resident) and health aides. Family members may visit residents on hospice.
- All permitted visitors will be screened based on public health guidelines (including temperature checks).
- All doors will be locked except for the main front door.
- At the unlocked main door, a staff member will be present to screen appropriate visitors and grant entry during our business hours of 7:30am - 7:30pm.
Below are contacts for questions or concerns relating to COVID-19. If you are having an emergency or need urgent care, please dial 911.
- For any employee related questions or concerns, please email COVID19Employee@holidaytouch.com
- For any resident or family member questions or concerns, please email COVID19Res-Family@holidaytouch.com
- If you are part of Holiday’s Community Management Team and have questions regarding policy, procedure, and protocol, please email FireLifeSafety@holidaytouch.com
- For all media inquiries, please email Media@holidaytouch.com. See our media statement here.
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